Would you fit in?

Question 2 of 8

You're at the end of a very busy shift, you've been on your feet for most of the day and to cap it all, it's just started to rain. Suddenly, you're cornered by an aggrieved couple, complaining loudly about some aspect of the service. Do you:

Please select a or b to view the answer

a. Well done. Your feet may be aching, your eyelids may be drooping, but customer satisfaction matters more. Using your initiative and taking personal responsibility for solving problems there and then is second nature to one of our team - and if you can't help then taking the time to find someone who can is just as important.

b. At the end of a long, hard day, you probably feel as if you've put in your all. But if an unhappy customer feels they've been fobbed off, it will probably become the lasting memory of their day - and something they'll almost certainly be telling their friends about.