Martin Roberts

Retail Host (seasonal)

“I am just finishing my second season working as a retail host. I spent my first year in Neptune's Sweet Shop and my second year in The Treasure Trove store.

“Early in 2005 I came to THORPE PARK as a guest, and saw a banner that was saying they were recruiting for staff. At the time I was looking for a job, and I thought working at a theme park would be fun, so I just went for it!

“I imagined it would all be fairly laid back, because I thought that most of the staff would be young. But people here take their jobs very seriously and there is always work to do! My boss is a lot of the time more like a friend who just tells me what needs to be done.

How my day stacks up

“Every day at 9.30am, we have a half-hour briefing about the day ahead. We then put away any deliveries that have arrived that morning and put the floats into the tills. At 11am we open the shop, and for the rest of the day I serve customers, tidy the shop floor and stock up the shelves. When we close the shop we make sure the unit is clean and tidy, while the team leader cashes up the tills.

“The best thing about it is the people and the atmosphere. At times it doesn't even feel like you're at work because you're enjoying yourself so much. The social events are great, and a great way to get to know other people that work here.

Where opinions are sought – and matter

“All the managers and team leaders are very approachable – you can ask them anything, no matter how stupid! And my manager always asks for my opinion. People may think that retail is not that challenging, but you can set your own challenges by getting involved and putting forward your ideas. If you go that extra bit further to help out and share and joke with your customers, it helps to ensure that they have a good day.

“There are so many reasons to join – it's a really fun place to work, the parties are great and you get free tickets for many of the other attractions. The people around you are cool and even though the work's sometimes really hard, it's worth it. If it wasn't, I wouldn't have come back for a second year. I can't think of a time when I've thought ‘I don't want to go to work today'.”

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